Virtual Secretary:

What’s the cost of lost customer, Definitely more than the cost of missed Phone Call, but the cost of 360 BPO Solutions Virtual Secretary will be the fraction of both.


We, at 360 BPO Solutions, understand the importance of every customer call and recognize the potential of every missed call and what it cost to a company / business. Researches illustrate that 75% of the client get frustrated on a busy tone or leaving a voice message, which damages the company’s reputation, the best solution for this problem is to have a Virtual office, Agents and/or Secretary.


360 BPO Solutions promise is to provide one of the Quality Customer Services in the BPO Industry so let the professionals Virtual Agents at 360 BPO Solutions take YOUR messages, paging and forwarding your calls to you as your Virtual Secretary and/or virtual receptionists for a fraction of the cost of your permanent work force.


Imagine your business with a competitive advantage of Always Being Available.


360 BPO Solutions Virtual Agents are available 24/7/365, even in holidays, and our virtual Secretary and virtual receptionists communication skills and quality customer services will boost your business largely and ensure to provide you and your-end client complete customers satisfaction services.

Our Virtual Agents and representatives are highly trained and are capable of offering 24 Hours Live Answering Services to You and your end-clients in a professional telephone manners, our Virtual Secretary and/or Virtual Agents are also coached for handling/managing your personal business script with your office etiquettes and ensure to make your clients feel as they have just arrived at your personal office.


At 360 BPO Solutions Virtual Office we employ state of art VOIP technology and latest call routing software to give YOU full internet benefits like, call monitoring, call routing, voice mail via email to run your virtual office securely, seamlessly and productively.


In today’s virtually connected world it is essential to have a Virtual Secretary or a Virtual receptionists for any business to deal successfully with their clients but this process of hiring and training a Virtual Secretary and/or Virtual Receptionists can be expensive and time consuming. We, 360 BPO Solutions, offer every business an option of providing the virtual employees who are trained to understand your company’s requirements irrespective of the complexities and difficulties.


Our virtual agents / team are well equipped with state of the art technologies and educated with the best management team to learn to handle appointments, taking messages, transferring emergency calls and to monitor the quality of your end-client calls.


Our services provide an advantage to a company of not managing the employee or its training physically and save them the space, cost and time without compromising on the efficiency of credential of your business/company.


We, 360 BPO Solutions, have characteristic criteria of hierarchy from an Virtual and/or Live answering agents to team leader and then to management and have one of the finest and strong management team to educate our Call Center Agents and team leader in Customer Satisfaction Services ethics. Our, 360 BPO solutions, management team makes sure that our Customer Services Agents and team leader are well equipped with the cutting-edge technology, the knowledge and understanding of every individual business needs and are good rather great with skills like listening and friendliness, confidence and are dedicated to the work.


To get the most productivity from our agents and team we, 360 BPO Solutions, carry out training session and seminars for in-depth training and perform one to one reviews and feedback with all our employees to understand their needs and necessity and to keep them motivated.


360 BPO Solutions, provide the facility of the ‘Inbound and Outbound Call Center Services’ where we offer around the clock 24hrs Live Answering Customer Services & support with the services of help desk and live call transfers.

For the convenience and support for our prestige clientele’s queries, a company/business can contact us any time via Email, IM and/or can contact us any time for any further information regarding consultations, quotes and services on 770-881-8119